Reviews
Prompt, friendly and efficient service department!
Prompt, friendly and efficient service department! Jack Alleshouse a big help in explaining everything and getting me back on the road. Thanks, guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Barbara, we're delighted to hear that Jack and our service team at Lehigh Valley Honda provided you with prompt and efficient assistance. Thanks for the shout-out!
Joshua was an amazing salesman and advocate; he made sure
Joshua was an amazing salesman and advocate; he made sure I got nothing less than what I wanted and kept me I. My price range. Lehigh Valley Honda has the best customer service hands down! I would go back 1000x. Thanks Joshua for making my deal happen!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Joshua provided such exceptional service and helped you find exactly what you wanted at Lehigh Valley Honda! Thank you for your kind words, and we look forward to welcoming you back in the future.
Customer service was great.
Customer service was great. All the service employees were courteous and helpful. Would highly recommend Lehigh Valley Honda.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ron, thank you for recommending Lehigh Valley Honda! We're delighted to hear our team provided great customer service. We appreciate your support and look forward to serving you again!
They were very fast and accommodating and efficient.
They were very fast and accommodating and efficient. Solved the problem on my car immediately
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're elated to hear that our team could deliver prompt service! Thank you for the 5-star review of Lehigh Valley Honda.
I am always confident that I will get accurate and honest
I am always confident that I will get accurate and honest service information which allows me to maintain my vehicle and keep everything in proper working order. Sam Azar is the one and only service representative I consistently rely on for this purpose. Sam is the absolute best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cindy, we're delighted to hear that Sam has consistently provided you with honest and reliable service at Lehigh Valley Honda. Thank you for your trust in us!
My family has been Lehigh Valley Honda customers for 10+
My family has been Lehigh Valley Honda customers for 10+ years and we love Honda. The only criticism I have is in regards to my car being serviced/my maintenance plan. When I went to pick up my vehicle I was given a $500 invoice for the services performed. I knew right away that number was wrong. You guys were trying to charge me almost $200 more for services that should be covered under my maintenance plan when I bought out my lease with you guys. Had I not mentioned this, I would have been charged all that money. Shouldn’t you guys have a portal or customer account history that shows what maintenance plan each customer has or doesn’t have? I’ve worked in customer service for a number of years and understand that trust and the elimination of doubt are normally the 2 aspects customers look for. I was left thinking that you guys are essentially trying to scam me by giving me an incorrect price when you guys are supposed to be the experts. Ideally the service process should go like this: customer makes appointment for their car’s needs, Honda confirms appointment, checks to see if that customer has a warranty/maintenance plan to see what is covered, and then an estimated invoice gets provided for the services that are not covered.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bryan, thank you for being a loyal Lehigh Valley Honda customer and sharing your feedback. We apologize for the confusion with your service invoice and appreciate your suggestions on improving our process. Your trust is important to us, and we'll work on ensuring this doesn't happen again in the future.
Always satisfactory service from start to finish, very
Always satisfactory service from start to finish, very prompt and informative about what needs to be done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Deanna, thank you for sharing your positive experience with Lehigh Valley Honda! We're glad to hear our team provided prompt and informative service. We look forward to serving you again in the future!
At lehigh valley honda, It was great service and the
At lehigh valley honda, It was great service and the salesman did great job. It was a pleasure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George, we are delighted that our team delivered a five-star buying experience at Lehigh Valley Honda. Thanks for your business and for leaving us a great review!
The salesman did a great job
The salesman did great job
Excellent service.
Excellent service. Maggie and Wyatt went over and above to help me get a vehicle. It was enjoyable working with both of them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nadine, we're delighted to hear that Maggie and Wyatt provided excellent service at Lehigh Valley Honda. Thank you for sharing your experience with us!
Excellent personalized treatment, and good clarifications
Excellent personalized treatment, and good clarifications about business, I really enjoyed doing business with you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you enjoyed your experience with us at Lehigh Valley Honda! Our team is committed to providing excellent service and clear communication. Thank you for choosing us!