Reviews
Worst service ever. No one returns your calls....
Worst service ever. No one returns your calls. Excessive fees for work to be performed. I will be trading my Honda for another vehicle -- not purchased from a Mike Smith dealership. Extremely disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Chris Jenkins General Manager cjenkins@mikesmithdirect.com
Steven and the entire staff were very helpful and...
Steven and the entire staff were very helpful and friendly. Steven explained the CR-V's features and completely answered our questions. Wonderful experience from test drive to finance to drive out. Highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Bob, for your kind words about Steven and our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!
I had a wonderful experience at Mike Smith Honda. Carlous...
I had a wonderful experience at Mike Smith Honda. Carlous was not only vibrant and friendly but also very knowledgeable about Honda and the model I was looking for. She hooked me up and I love my car so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Ppl at this office is kind and very understanding. Shows...
Ppl at this office is kind and very understanding. Shows compassion to fit ur need. Work diligent with u. Thanks 4 all ur help.thanks so much 4 all u do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Received great service. Brandie took care of my vehicle....
Received great service. Brandie took care of my vehicle. She got hold my warranty people and got it approved for the repair and took care of all claim process for me. Excellent service. Thank You
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for our staff, we appreciate it!
Brandie was an amazing service writer with great customer...
Brandie was an amazing service writer with great customer service! She had me and my car in and out in no time! Great experience tfor me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for our staff, we appreciate it!
Fast and friendly service.I always have a good experience...
Fast and friendly service.I always have a good experience servicing my 2009 CRV there.Also it's just as convenient to schedule online as it is to call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Recieved coupon in mail for oil change. Service was...
Recieved coupon in mail for oil change. Service was prompt and the price was for coupon with no extra charges. Social distancing guidelines were followed and waiting area clean and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
I told them the features I wanted, monthly pymnts I could...
I told them the features I wanted, monthly pymnts I could afford in a CR-V they went out of their way to get me into what I wanted. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership, would definitely recommend!!
My experience at Mike Smith Honda was great!!! Steve was the best, he didn't try and push a car on me I didn't want. I was on a tight budget and he worked with it! I got there around 4:30pm and was on my way home in my new car around 7pm! I had shopped at another Honda dealership before I came here and wasn't happy with their way of trying to make me happy. I was paying cash and had a certain amount and the other dealership constantly tried to get me to do a "small loan". Granted Steve offered me that but when I told him it wasn't an option he didn't push me but found me the perfect car for me! Mike Smith Honda made this girl, one happy momma!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car