Reviews
Great sales experience.
ASK FOR JAMES GREEN!! I did my entire pre-sale online. James spec'd out a couple Jeeps for me. He was always courteous. He will get back to you, after his day off he even apologized. i know James couldn't offer a price without approval, so kudos to his manage for the price too. When I finally made up my mind, I came in with the build details sheet James emailed me. A quick copy of my license, signature of me and his manager, and a $500 deposit....and my Jeep will be ordered come Monday. Ladd Hanford was suggested by several coworkers. One of whom is a longtime resident very close in terms of distance to the dealer, and her words were "I've only ever heard good things about that dealer. Never heard anyone speak bad of them." James, thank you!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast and Fair
Scott Keith did a wonderful job, was very informative during the test drives and I was able to complete my purchase in under 90 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Go somewhere else
Typical used car salesmen. Don't expect free coffee, water, or popcorn. You'll feel so bad for the salesman you'll want to give them your hard earned money. The vehicle was scratched up, cobwebbed, unwashed, and the battery was dead. If we didn't buy it, they were going to send it to auction and get the price they wanted. The sales-kid had to go get back up. The older salesman cried the blues about how he had to make his money and knocked $50 off. Pathetic, if you work hard for your money, go somewhere else. I was there with a friend who did end up purchasing his first vehicle. He is happy with the vehicle. But I was appalled out how they took advantage of him and refused to negotiate.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lydia B. Totally Satisfied!!!
The people at the Dealership are very friendly and helpful. Scott Keath was very patient with us explaining the options and answering my questions. He worked till we got a good deal on our trade and a low interest rate. Thank you Scott for making getting a new jeep a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
very friendly and courteous, super Nice, pleasant!!!!!
Thank you Scott for your great treatment of my need for a new vehicle, you have helped me navigate through some initial obstacles and I felt very reassured that I was getting the best deal for my situation. Very professional and courteous throughout the processs, and explained everything I needed to know to make a confident choice for my needs. I Love the vehicle we chose and will always come to Ladd Hanford for my service needs when they arise, thank you and God Bless your day!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
My wife and I stopped In to find a used vehicle for her. We were lucky enough to be helped by Scott Keath. Scott found us a great vehicle and really took the time to explain all the features. He was very knowledgeable about the vehicle and was able to relate many of the features to their every day life application. My wife was so impressed with the quality of his test drive. It was an experience that was second to none. The no pressure environment made us feel very comfortable and every person we encountered at the dealership was polite. Scott went out of his way to explain the entire process and was exceptional from start to finish. We felt confident buying the vehicle because of the service provided by Scott. We will be buying another vehicle next year and will make certain to come back and see Scott and the team at Ladd-Hanford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Totally Satisfied!!
Very friendly place, Scott Keith was very nice and patient with us explaining options and answering all our questions, we got a great rate and payments. Overall, our experience was awesome. We can't thank you enough as we are very satisfied and love our new car. We definitely would recommend Ladd Hanford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ONE OF THE BEST IN MY LIFETIME
THEY ARE WITHOUT A DOUBT ONE OF IF NOT THE BEST PEOPLE TO DEAL WITH.THE SALESMAN MR.BOUDREAUX WAS JUST GREAT.ALSO ANOTHER SALESMAN NAME NICHOLAS SALLADE WAS ALSO A BIG HELP.BUT THE MAN I WAS MOST PROUD OF WAS THE GENERAL MANAGER WHO DID EVERYTHING TO PUT THIS DEAL ON THIS RAM 1500.HE IS THE MAN AND I HOPE THAT THEY APPLICATE HIM,BECAUSE WITHOUT HIM IT WOULD BE JUST ANOTHER DEALERSHIP.I CAN NOT SAY ENOUGH ABOUT GARY DEIBERT. I AM A 67 YEAR VIETNAM VET AND HE TREATED ME LIKE HIS SON.I WOULD RECOMMEND LADD HANFORD TO ANYONE THAT IS LOOKING FOR A NEW VEHICLE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New to the Car World - AMAZING Service!
As the title of my review states, I'm super new to the car world. I recently got back from Europe and needed a car. I wanted the brand new 2015 Mazda 3, but never had a loan out before. Nicholas Boudreaux and the staff at Ladd-Hanford patiently helped me not only understand the loan process, but helped me get a loan. I had no problems with anything and everything in the process of buying my new car went smoothly! Thank you everyone at Ladd-Hanford dealership for you help! I love my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
The entire staff is very pleasant and helpful. They are not pushy at all and make you feel comfortable to make a decision. I recommend Ladd Hanford to anyone that is looking to purchase or lease a car. I would go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car