Reviews
Oil change and oil was filled up 1 quart low.
Oil change and oil was filled up 1 quart low. Was told to bring it back which would have been an hour round trip. Will take elsewhere when next service due
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Zhongmei Zhu, we are so sorry for the mishap and truly apologize for the inconvenience caused. We would appreciate the opportunity to make it right. Please give us a call at 330-721-9500 ext. 123, and we’ll be happy to assist you further. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.
The explanations that are given to what my car needs is a
The explanations that are given to what my car needs is a reason why I keep coming back. Also the waiting room is fantastic and the free coffee is much appreciated after a long work day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Miguel Ramirez, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I love, love, love this facility!
I love, love, love this facility! However, during my last oil change smudges were on the car. When I noticed it, it was pouring rain and I didn?t want to go back in. This time I asked to have it wiped off and they did not get to it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terri Walton, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Medina!
Service staff quoted one price that I signed off on and
Service staff quoted one price that I signed off on and then dramatically changed the price during pickup. Even if it was a mistake, it was unprofessional and terrible procedure to commit to one price and then require a different one.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely apologize for the confusion and frustration this caused. We understand how frustrating it can be when expectations are not met, and we truly regret that this experience fell short of your expectations. It’s never our intention to provide inconsistent pricing, and we would love the chance to make this right. Please feel free to reach out to us at 330-721-9500 ext. 123, and we’ll do our best to resolve the issue. Thank you for your feedback.
No other place to lease or purchase a vehicle.
No other place to lease or purchase a vehicle. Best customer service ever. Big shout out to Christopher Wilson. Excellent sales consultant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear about your great experience, and we’ll be sure to pass along your praise to Christopher Wilson. We truly appreciate your support and look forward to serving you again in the future!
From beginning to end I can't say enough about this dealership and staff. I will recommend to many.
Very well done good experience!
Very well done good experience!! Top notch service and comfort while waiting for our car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We can't wait to see you again, have a great day.
Excellent service from our sales associate Yancy.
Excellent service from our sales associate Yancy. He was knowledgeable and very helpful. Lots of cars to choose from
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Judy, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
This is my third time purchasing from this dealership and
This is my third time purchasing from this dealership and every time has been great. This time was probably the best of all. I dealt with Mike and JT and they both were exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your third experience with us was the best yet! Mike and JT will be excited to hear your kind words. It’s always our goal to provide exceptional service, and we’re so glad we could meet your expectations again. We look forward to helping you with any future car needs!
No hassle and seamless purchase process.
No hassle and seamless purchase process. The sales team provided great support and answered all our questions without the stress of a sale
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear that your purchase was hassle-free and seamless! Our team strives to provide a stress-free, supportive experience, and it’s great to know we succeeded in making your car-buying journey smooth. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business!
Hailee was really helpful because we had come from
Hailee was really helpful because we had come from another kia dealership that was rude. She helps us with our situation and now will go back to her for all our cars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Daniel Cloonan, thank you for taking the time to leave a review for us at Ken Ganley Kia Medina. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!