Reviews
Write a reviewAwful customer service.
Awful customer service. Used car department is managed by someone who has not taught their employees to communicate effectively.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Rich in the service dept helped us out when r vehicle
Rich in the service dept helped us out when r vehicle went down. We didn’t purchase our vehicle there but they went above and beyond to get us going. Next purchase will definitely come from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review and for sharing your positive experience with Rich in our service department. We're thrilled to hear that he went above and beyond to assist you, even though you didn't purchase your vehicle from us. We pride ourselves on providing excellent customer service and are glad that we were able to meet your expectations. We appreciate your trust in us and look forward to the opportunity to serve you again for your next vehicle purchase. If there's anything we can do to assist you further, please don't hesitate to reach out to us.
I had the pleasure of working with Curt at Twin Lakes
I had the pleasure of working with Curt at Twin Lakes Chrysler Dodge Jeep Ram and I couldn't be happier with my experience. Curt was incredibly knowledgeable about the vehicles and was able to answer all of my questions with ease. He was also very patient and never made me feel rushed or pressured. The entire process was smooth and stress-free, thanks to Curt's expertise and professionalism. I would highly recommend Curt to anyone looking to purchase a vehicle at Twin Lakes Chrysler Dodge Jeep Ram. 5 stars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing place!
The process of buying the vehicle was quick, thorough and smooth. I would highly recommend this establishment especially Curt! Thank you for my new vehicle, love it! 🥰
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for sharing your feedback about your visit here at Twin Lakes Chrysler Dodge Jeep Ram! We are pleased to learn the buying process went smoothly and quickly. We look forward to serving you again in the future.
Good experience 😊
First time I've ever dealt with this dealership, and I'm very glad I did. I ordered a new Jeep and I love it! Kylen was awesome to deal with, very happy to answer all of my questions. He gets A+
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Twin Lakes Chrysler Dodge Jeep Ram wants to thank you for the five-star rating, we appreciate the comments regarding the visit!
Great service
They treated me fairly and kept me informed about my brake problems. Overall it cost me more than anticipated, but the brake problems were more extensive than originally figured.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your wonderful review of our Sales Team here at Twin Lakes Chrysler Dodge Jeep Ram. We strive for amazing service.
Great Experience
Darney was amazing. He helped a ton on vehicle selection before I even arrived at the dealership. The financing folks were a little behind, because it was a busy Saturday, but he kept me up to date and made sure my new Wrangler was ready to drive off the lot. He even went in the back to help get it shining for my drive home! No high pressure, and he took tons of time to answer all of my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thanks for the positive review! We can't tell you how nice it feels to hear that Darney went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!
I have bought MANY vehicles in my lifetime, but none was...
I have bought MANY vehicles in my lifetime, but none was as easy as the Jeep I bought at Twin Lakes. The vehicle was priced $2000 lower than one I found in Indy and they gave me $2000 more in trade than any dealer I had been to (and I had been all over) Phil was very laid back and there was never any pressure to buy. Awesome experience
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very easy to deal with!
These guys are great to work with,if you have a problem they will fix it!The leasing is super easy and it doesn’t take up a lot of your time!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Twin Lakes Chrysler Dodge Jeep Ram for your vehicle needs. Congratulations and happy driving. See you down the road next time!
They are very good at the services they provide for my...
They are very good at the services they provide for my auto I have been a loyal customer for this dealership for years Very happy with my experiences there always Great people too “ Friendly and professional salespeople Excellent service department I will HIGHLY RECOMMEND THIS DEALERSHIP “ THANK YOU ALL “
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair