Fitzgerald Chrysler Dodge Jeep RAM Hagerstown

(159 reviews)
Visit Fitzgerald Chrysler Dodge Jeep RAM Hagerstown
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (301) 917-3549 (301) 917-3549
Used (301) 917-3588 (301) 917-3588
Service (301) 917-3535 (301) 917-3535

Reviews

(159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Dodge Jeep RAM Hagerstown from DealerRater.

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Puchase of 2 (two) Cargo vans

I recently purchased 2-Cargo vans for the business that I work for and everyone at Hoffman Automotive were very helpful. I had to go to three dealerships to get price quotes and Hoffman were the only ones that would work with me. Jake was the sales person that worked with me and he went out of his way to help me from A-to-Z of the process. All I can say is that he dotted all the I's and crossed all the T's. He made my process so easy. Thanks For all you do....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback it is greatly appreciated. We look forward to working with you again in the future.

Good people to deal with.

Everyone was helpful and friendly to speak to. They took extra care in explaining and answering any questions I had. Quenton made sure my car was washed and cleaned up when I left the dealership!! Thank you guys so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Excellent Experience

I cannot say enough about the great experience I had buying my new Cherokee. Cody Shipe provided me with personalized customer service and truly understands how to treat a customer. He and the sales manager, Darren Peck, make an excellent team. I would buy another vehicle from them in a heartbeat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Awesome Experience

I needed to trade in my vehicle for a more family oriented vehicle and I was taken care of by Ian. Even though I showed up 15 mins before they were to close, Ian was very nice and attentive at helping me get the vehicle I needed. I was in and out of the dealership with a brand new car in under 2 hours. Now if that isn’t great service, I don’t know what is.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Satisfied customer

My husband and I tried out a 2017 Chrysler 300 and traded in our 2013 Chrysler. We dealt with Quinton and he was very knowledgeable and easy to deal with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Ian Miller

Great to deal with. Took care of what we needed and our trade. Would recommend others to go to this dealership. Test drove bought and now enjoying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Highly recommend

The crew did a good job we asked to be put in a minivan or pickup truck with trading in our car and with no questions asked JT got straight to working on numbers to see what he can do for us. We wound up leaving with a 2017 Ram couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Amazing!

I only went to look and maybe test drive a few vehicles and ended up leaving with one that I am in love with! I never thought I would buy a jeep but Cody was great and I was sold on it the second I test drove it! Great people - Cody was fantastic! They were really helpful with the whole process - it was so smooth and not stressful. Definitely recommend them - you won't regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

Very happy with Ian Milller at Hoffman

I was really happy with my salesman Ian Miller he got me an amazing deal on my Jeep Renegade I would definitely go back .I would recommend them to anyone they go above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack

didnt buy, bank rate too high

I didn't buy a vehicle from them but it was not because of the dealer or salesperson, the bank loan rate made the payment too high for my comfort but I do want to say the sales person Cody, was great and very helpful. While I have changed my mind, for now, I will consider them in the future because the dealer did try very hard to work out a deal, they went over and beyond what most dealers do. I just need to work on my credit to get the rate and payment I want and not what I can get. If you are looking for a new car, Cody is a great sales person and his actions show he cares. Give cody a try

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback it is greatly appreciated! Mrs. J. Jack