McGee Toyota of Epping

I would like to start off by saying I've never bought a New Car before so I was a little scared about how the Visit would go. But after 5 Minutes at this location I felt right at home, After filling out the paper work for Credit Approval I was able to go out on a test drive, which I have to say I love the new 2012 Scion tC. Well after receiving the bad news about my Credit App being declined, I was in a rather bad mood. But Matthew and well I forget his name but the gentleman in the financing department last door on the left, well they were able to talk to Gene Locke. This man Gene Locke was a life saver him and Matthew went above and beyond to get me into my new car no matter what it took. As being a recent college graduate fresh out of school and into a new full time job with no credit what so ever minus 1 blemish on my credit history due to an overdraft fee from a bank and not to mention IRA Scion messed up my chances by bombing my name through a bunch of banks who turned me down, it was very hard to get a broker to trust me. But I have to say these Gentleman went above and beyond, and all I can say is Thank you oh so very much to both of you and you sold a Life Time Customer. If your a recent or up coming College Graduate looking to buy a new Scion and don't have any credit, Give Hurlbert Toyota & Scion a visit you'll be glad you did. Thank you Hurlbert Toyota and Scion I couldn't have done it without you guys.! ~Kolby Curran

Stephen when above and beyond to get my car serviced when a problem was found during a routine oil change. He was able to find the part and squeeze me in on a busy Saturday to correct a leaking CV boot.Best part off all it was covered under warrenty.

Excellent service- tremendous personal attention from both Gene and Nick. They made a somewhat tough situation in purchasing a vehicle for my son, quite easy, enjoyable and informative!

Both contacts in the service department were extremly friendly and helpful. The service was done very quickly while I waited and was done well. I buy all my vehicles with your dealership but don't usually use the dealership for service unless it is "Toyota" related. I always "assumed" the quick "Jiffy Lube" shops were faster and cheaper. Definitely not the case. I will be back for my next oil change and any other related service. Location is also very convenient and dealership is beautiful inside. Thank you.

I had some scratches fixed and it was done very well. I also had a second key made. My first key has buttons on it to unlock the doors, open the trunk, etc. I was surprised to find that the second key had no buttons on it and that was disappointing. I did not realize this until after I arrived home, however, as they had put the new key on my key ring and had the car running, warm and ready for me when the work was complete.

Our experience with Hurlbert Toyota was excellent from the very beginning. Nick Bertsimas was a knowledgable salesman, thorough in his explanations and always careful to answer our questions clearly and pleasantly. He was friendly - without being a hard-sell salesman ever. Wayne Laverdere was also excellent in his careful explanation of all our options and of our charges for each item. We felt entirely comfortable with his figures. We truly enjoyed our experience.

By far the worst dealership I've ever had the experience to work with. I've purchased many cars in my lifetime. Never before have I encountered such abysmal customer service. I was never updated as to status unless I called. I could never reach the finance manager. Upon numerous times I tried emailing and calling the finance department and I never received a reply. In addition, I knew more about the vehicles on the lot than the salesperson did. If you're looking for a dealership that literally knows nothing about the product they sell and throws keys in your hand for your test drive and tells you, "Have fun." then this is your dealership. If you're looking for prompt customer service, knowledgeable staff, clear and honest pricing and a positive buying experience then go else where - it won't be found at Hulbert. Horrible dealership.

We went to several local dealers to shop. We already did our research and knew what all the Rav4 models were listed for and sold for. We visited Hurlbert Toyota and spent about 15 minutes looking at the in stock Rav4's. Nick worked with us via email after that and then we spent about 20 minutes signing some papers, handing over our trade in, and taking our new car. Very very quick and painless purchase! They did a very good job meeting our needs, and were courteous and helpful.

I had made arrangements to get Toyota-sponsored recall service performed 0n my 2004 Tundra. Toyota had some problems with the front end ball joints and was replacing them under warranty/recall. This visit should not have cost me anything. There were no other problems with the vehicle. It drove perfectly and had no steering or braking issues at all. The truck was regularly serviced and inspected by our local mechanic who we have known and used for years. On the day the truck was at Hurlburt's for this warranty work, the repair manager called my wife and told her that the brake calipers were sticking and that the rotors were unevenly worn along with the brake pads. He went on to tell her that this was a very dangerous situation and that all these parts should be replaced immediately. I was at work and my wife, concerned for my safety, approved the work. The Manager made no effort to try to speak to me about these concerns; he got his approval and moved on. When I got the message from my wife about an hour later I immediately called Hurlburt's and spoke with the repair manager. Since I drove the truck every day, I knew that the concerns expressed by the repair dept at Hurlburt's were manufactured. The repair manager told me that the repairs had already been performed. I insisted on having all the parts that had been replaced. Initially, he refused, telling me that the parts had already been thrown away and they could not get them. He finally relented after I refused to accept his ridiculous position. When I got to Hurlbut's that evening, the repair manager had my truck secured in their garage (the only vehicle in there) and would not move it until the bill (nearly $1000.00) was paid. I needed the truck and my discussion was going nowhere. I had told the manager that I wanted to speak with the dealership owner about this and he informed me that he had already spoken to him after our conversation earlier that day and that the owner had no need or desire to speak with me about this. I paid the bill, recovered my hostage truck and collected the parts that had been replaced. (He refused to give me the brake calipers unless I paid an additional $200.00) I took brake shoes and rotors to our usual mechanic, and simply asked him to inspect them for uneven wear or damage that would indicate I had been driving around with sticky calipers or if he saw any problems at all. He measured and inspected the rotors in front of me. There was appropriate wear but no indication or uneven wear nor was there any evidence of damage or warping. He stated plainly that there was no indication to replace these. The pads had about 1/8 inch of remaining material on all 4 pads; again there was no indication at all of uneven wear. Hurlburt's had an obligation to perform the warranty work at no cost to me. All dealerships (for any brand) have to do these repairs at a fixed price established by the manufacturer which does not allow for much profit. No repair dept wants to do this but it is part of being a dealership. These repairs were clearly not indicated or required but appears to be a brazen example of upselling to increase profits. A pretty classic execution of an age old scam. In the end, I just let it go. Life is too short to waste time on folks like this but I certainly would not have any future dealings with Hurlburt's Toyota and I advise others of my experience if the topic comes up. Disclaimer: I am a long time Toyota fan. I will replace our current Toyotas with Toyotas... but I will not be going to Hurlburt's no matter how good a deal they offer.

I recently purchased a 2004 Toyota Corolla for my daughter. We agreed on a fair price and I had my local mechanic check the car before I purchased it. He had a few concerns, the main one being that the serpentine belt was marginal and should be replaced. Hulbert's would not replace it. After talking with my mechanic, I decided to have him replace it for half of what Hulberts wanted to charge me for doing the job. After I purchased the car, the first time I took it out with my daughter to get it registered, the engine light came on. I took it to AutoZone and they said it was the oxygen sensor. I called Hulberts and they said to bring it in to be checked. That night, I drove the car to the grocery store and realized that the driver's door didn't lock from the outside (it was broken) and the lighted letters in the gear shifter did not light up. I had to open the door to turn on the light to see what gear I was shifting into. Needless to say, this is a safety issue that concerns me with my daughter driving at night. When I took the car to Hulberts, they looked at the problems and told me the following: "We'll put in a new oxygen sensor and charge you 159.00 for the part, but we'll install it with no labor charge. We will not repair the lock and burned out light in the gear shifter. You can lock the driver side door from the inside instead of the outside and we can replace the bulb in the gear shifter, but you will be charged the 98.00 an hour labor charge for us to do it and we don't know if it will take half an hour or a full hour to disassemble the gear shifter to replace the bulb." I guess the bottom line is that I expect a car dealership to be upfront and honest - if something doesn't work, tell the person buying the car before they buy it so that they can ask that the items be fixed or lower their offer in recognition of what future repair bills will be, especially if safety is concerned. They knew I was buying this car for my daughter. When Jessie asked the service manager if the gear shifter light needed to work in order for the car to get an inspection sticker, which they had just granted for the car, he said no. That's their bottom line. I would not buy a car from Hulberts again as I feel they are deceptive. I know they knew about the lock, as they lock the cars on the lot, and they had the car since April, so they must have driven it at night at some point to know the gear shifter light didn't work. Unfortunately, I did not drive it at night before I purchased the car, and I didn't think to go around and manually check every outside lock to be sure that they all worked. If you do buy a used car from Hulberts, check the car carefully. They won't be helpful once you sign on the line.