Hertrich Hyundai of New Castle

The Hertrich Acura team was the best, by far group of professionals automotive people I have every had the pleasure to work with. The process was smooth as silk and I never felt pressured in the least. From the initial conversations with my salesperson, Oeut Peou, her manager, Chris Anderson and the General Manager, Craig Munholland - they all did an excellent job. My wife and I drove 90 minutes from Rehoboth Beach, Delaware and would do it again the next time we need to purchase a car,

I went there with the expectations of "looking" and ended up with a deal I didn't believe would have been possible! This is a great place to do business with. George, Nick, and Brian were great, and Shelly in the internet department was amazing.

I purchased a new Tucson and the process from start to finish was amazing. Luis Ortiz and other staff made sure my fiancé and I were comfortable during our time there and exceeded all my expectations. Very thankful for the professionalism of Luis and will definitely purchase again from him.

We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35-45 mph range. We contacted the service department at Hertrich, and an appointment was made for us. Since we live in Pennsylvania and had a 150 mile drive to Hertrich, we had some anxiety as to what might be wrong with our new vehicle. Upon pulling into the service department, and explaining our problem, the service rep assured us that they would check the vehicle out. We waited while the vehicle was serviced and the service manager, Jeff, came out to the waiting area and explained that they had found the problem....some debris in the transmission fluid. They flushed the fluid out, and then test drove the vehicle again. To make sure that they had resolved the problem, they refilled the fluid and flushed it a second time. He explained that we may, after several hundred more miles, experience the problem if residue was still left in the transmission. At that point, they would be happy to take care of the problem and we should contact them. We drove the vehicle after and found that the shudder was gone. We drove from New Castle, DE, to Pittsburgh for the weekend and experienced no problem at all. I have to say that this is probably the most well run and accommodating dealership we have ever dealt with. Not only did their sales department handle our sale without a problem, but the service department has handled what we thought might have been a serious problem. I would highly recommend Hertrich Acura for both sales and service. They truly stand behind the vehicles they sell. We are very satisfied customers!!!

Yesterday, my husband and I traveled from Selinsgrove, PA to New Castle, DE, to buy a car. We had been searching for a used Acura and had visited several other dealers. I saw a car we were interested on the Hertrich Acura website and called to see if it was still available. I had also called two other dealers to inquire about their vehicles. One of the other dealers never returned my call. The second dealer returned my call, but after I heard from a lovely salesperson at Hertrich named Ty Bailey. She got back to us immediately and, indeed, the car was still available. So off we went to Delaware! Upon meeting Ty, who met us at the door, we found her to be warm, friendly and very low key. She was not the high-pressure type of salesperson you often find in dealerships. She showed us the vehicle, began the process of appraising our trade in and kept us company with very pleasant conversation throughout the afternoon. The car was just what we had been looking for, even the color was our first choice. It was like it was meant to be! We waited while the new car was being detailed and left Hertrich Acura very happy customers! Ty was a pleasure to deal with, a very hard worker (she has more than one job), and we highly recommend both the dealership and Ty if you are looking for not only a great deal, but a great experience as well! Thank you, Ty, for such a wonderful afternoon and best of luck to you in all your future endeavors!

I had the pleasure of working with Lorenzo Hendricks! He made the experience smooth, fast, and easy! I would highly recommend Lorenzo for your next car purchase! I will definitely purchase more vehicles from Lorenzo and the Hertrich dealership family!

Thank you so much to Phil for not being pushy, hearing me and my needs, and finding me my perfect car. You were amazing! I love it

Thanks to Nick Florio, my first service experience was turned around and I can leave a happy customer. After a few bumps in the road, Nick sat with me, reassured me the problem would be resolved and it was. I appreciate you, Nick. Thanks

I felt extremely uncomfortable when I walked in. I previously spoke with Mr. Forilo. In reference to expired gift cards I received a week prior to. He assured me that he would give me a $100 gift card for my trouble. I didn't realize once her saw that i was black, I waited for 15 mins b4 someone acknowledged me and my son. Mr. Ferilo never acknowledged my presence. I felt very discriminated against and I will tell all my family and friends about my traumatic experience.

Margaret, my service advisor, was fantastic. I needed some work done on my 95 NSX, and they were both able to give me the most competitive price and were wonderful to work with. They gave me a very nice MDX loaner for two days while the work was done, and kept me informed on the work. A couple other things came up as well and they informed me promptly, asked me what I wanted to do, and fixed them without issue at a very good price. I have never dealt with this dealership before, but I'll certainly be returning for years to come!