Reviews
Very prompt and kept me updated while I was waiting on my
Very prompt and kept me updated while I was waiting on my vehicle. Asked if I needed anything else. Always polite.Got an appointment for the very next day when i called to schedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, your satisfaction is important to us, so we want to sincerely thank you for choosing Neil Huffman Chevrolet GMC of Frankfort and we hope to see you again soon!
Never heard from them.
Never heard from them... supposed to send never heard from them....I wanted that truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
At the Neil Huffman Automotive Group, providing exceptional customer service is our utmost priority. Although we couldn't locate your name in our customer database, we genuinely value your feedback and are dedicated to addressing your concerns. To assist us in resolving the matter, we kindly request you to email the Neil Huffman Corporate Response Team at contactus@neilhuffman.com, providing additional details so that we may promptly reach out to you. We appreciate your giving us the chance to demonstrate why we firmly believe Huffman Has It!
Called the dealership twice to confirm availability.
Called the dealership twice to confirm availability. Told them we were leaving the house and driving 90 minutes to buy the car. They called 5 minutes before we arrived to tell us that they had sold the car. I’m used to shady behavior from used car dealers, but this one took the cake. Wasted 3 hours and a tank of gas on the round trip. Buyer beware, but we will never do business with them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ryan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (502) 695-7500 so we can understand your situation better in order to try and turn your experience around. Thank you, Neil Huffman Chevrolet-Buick-GMC of Frankfort
Great Dealership
Very easy to make an appointment that meets my time. The staff listens to what your needs are and work to get you back on your way as soon as possible. Over the past 5 years that I have been coming to this dealership I have always received excellent service and care, that is the reason I drive from Lexington to here and way I purchase my 2024 truck from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Craig, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
2020 Nissan Murano
Worked with RJ Allan at Huffman Nissan Frankfort. They made the process so easy and all of team was very professional. This was the first time we purchased a vehicle from the Huffman Group, but it will not be the last. We have purchased a lot of the cars over the years, but this was our best experience. I highly recommend the Huffman Group.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy & Hassle Free
Larry Rose made my experience easy, hassle free, quick and I got a good deal. Best buying experience I've had. Shopped online, made deal through email and text, picked up at the dealership, fast and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Out of Town Service Support
I was out of town at a horse show and my batteries died on my Silverado 3500 on Saturday morning. The people in the service department worked me in to their busy schedule and replaced the batteries within a couple of hours. This allowed me to get back to the show and to be ready to travel home the next day. I have been to places where same day walk-in help is not available and that is especially true if the dealership does not see any down the road benefit. However, there was no question with the Huffman service staff. I had a problem and they could help and did. If I ever had the chance to do business with them again, I would
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear about your experience with our service team! We're happy to hear you were able to get back to the horse show and on your way with no issues. If you're ever in the area again, stop by and say hello! Thank you again for the wonderful feedback!
Buy a car from Larry Rose at Neil Huffman Nissan!
We bought a new 2023 from Larry Rose on March 29. Larry did a great job helping us locate a car and that met our needs. I’d recommend Buying a car from Neil Huffman Nissan and using Larry as your sales person!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Jeff! We appreciate you choosing Larry and the team at Neil Huffman Nissan of Frankfort!
Neil Huffman was great
Had a great experience buying my truck. Mark made the process easy and enjoyable. Scott was great as well and was very knowledgeable. Would recommend those guys to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review!
Bought my first brand new truck
My salesman’s was great to work with made everything easy, he got me in and out in a timely manner, I would recommend this dealership to anyone looking to buy a car and ask for Mark McKinley.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for this review, Brandon! We're glad you had a good experience with Mark!