Jim Click Hyundai East

I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and inspect the rest and recommend or tells you what needs to be done, cabin filter always 59.99 go to auto zone 19.99 replace it yourself, said I needed a coil replaced, no I didn't need a new one, I just went to a dealership in Phoenix and it was replaced and the platinum warranty that I was charged for $3000.00 extra on my loan is a joke used it once, still had to pay a deductible. So today (this is what made me decide to write a review) I take my car in because my drivers passenger side door will not open, plus my passenger side lights quit working, me thinking that the $3000.00 warranty would cover it. NOPE it doesn't matter the problem they want a hundred dollars.You would think that when it's added to your loan you would be told exactly how it worked. The service adviser Doug was not professional whats so ever , hopefully I can take my car to another dealership and get the Maintenance for life (Oil Change) for now on, I travel 3 and a 1\2 hours to get this done, cheaper to have it done where I live. Women need to take a fellow friend so you don't get taken advantage of.

Would not provide the gift card. Drove 2020 Santa Fe and didn't receive $50. Called multiple times and asked for manager to return calls. Manger never returned calls. Cannot recommend this dealership. They should have honored there part of the promotion.

The last time I bought a vehicle from the dealership was the summer of 2002. I purchased my 2001 Dodge Dakota, and drove that around the world for 16 years. Unfortunately, I was in a collision with another vehicle and the insurance totaled the damages as a total loss. I was totally heartbroken. I resided close to Jim-Click dealership. I started doing the online search because I was nervous to get yanked around by a sales person. I started chatting with friends about my situation, and Alberto-Gonzalez was recommended. Two days later another one of my friends recommended his name. So, two people in one week. I had to meet Alberto and see why he came so highly recommended. I went to the dealership and I found out immediately that Alberto was down to earth, family orientated, and he was not pushy(more like a guide). He gave me the time I needed to make choices, test drives, and decisions. I noticed how often he wasn't offended by my "no" answers. His let's keep moving forward attitude was really helpful for me to hear. Moving on to the day of purchase. He did not cease to amaze me or my family. I call him the transistionist he knew how to organize the last few thing we had to do prior to leaving with the vehicle of our needs (not car of our dreams). He used word like; "we are almost ready to talk about this... in five minutes we will have to go to a different building to finish up the financing, warranties, and all that other good stuff...let me help you with the 5 year old." All of that helped us get through our 2 hour vehicle buying journey with smiles and happy faces. In conclusion, "The take away" from this review is that Alberto is; friendly, dedicated to his work, productive, and helpful. It felt good spending 28,000 dollars with him. - Sincerely, The Schumann’s. Alberto let me test drive the Armada. He compared it to other brands. He studies each vehicle on the lot. -Robbie Schumann-. Finance Jeremy Kelly was high energy. Enthusiastic attitude kept the 5 year old happy. He has good knowledge that streamlined the process..

Alberto was amazing and made the process simple. He took the time to explain every feature on my new car without being pushy. He came in on his day off to help me find the perfect car, and made my first car buying experience fun and exciting, instead of stressful like I had expected. I bought my first car from him and will definitely buy my next car from him as well! This vehicle has everything that I wanted and more! I knew exactly what I wanted and he helped me find it! As a first time car buyer, I expected the payments to be outrageous, but he helped me find a car at the right price with all the features I wanted. The entire experience was excellent. Everyone I spoke with was friendly and knowledgeable and made the process easy!

Never resolved the fact they left stuff they charged for off the vehicle. Always an upsell on things you don't need and their prices on filters are twice as high as everywhere else.

I purchased a car at the TCC show this month from Kim and Tyler was my finance person. When I brought the car home that day I noticed several issues. When I told Kim and Tyler about all the issues I was assured all the issues would be corrected. When I arrived at the service department the next day I was given the run around twice! They kept my car for a week and Christine in the service department kept telling me all the issues would be addressed but she was having to go back and forth with the sales department. I was rarely updated throughout that week. I was continually told they were waiting on parts. Now here I am at the one week mark and I am told by Christine that she only fixed the one issue! Do NOT buy a car from these people. They will lie, hide and out right refuse to help in the end and worst of all they will completely ignore you. Worst experience ever! I will never recommend this dealership or company again!

Every step of the way was an attempt to upsale me on something. I knew what I wanted and what I was looking for. I had my financing ready to go, with my own bank. But everyone from the dealer to finance and everyone in between, tried to sell me on more and more. I did end up buying the extended warranty, the "highest possible coverage" for the vehicle. Yet, still.... less than 2 months later, the car is in the shop needing multiple repairs that aren't covered. They sold me a lemon and lies. Unhappy to say the least!

I want to thank Derek Phelan and his team who worked extra hard to help start off my new year with a new vehicle. Out with the old in with the New! I'm very thankful🤗 Happy Holidays!

The dealership did a great job chuck is awesome. I will return for all my vehicle needs in the future. What a great experience it was never felt any pressure to buy

I always have, and always will, buy any vehicle from a Jim Click Dealership! Everyone there makes me feel like the most important customer of all time!