Reviews
Nida was very helpful and the whole experience was very
Nida was very helpful and the whole experience was very smooth. I was very pleased with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! Thank you for your kind review. We are happy to pass along your comments to the team here at Echopark Automotive. Thanks for your kind words and we hope you have a great day!
I knew the vehicle I wanted and approximate price.
I knew the vehicle I wanted and approximate price. Steve, Bart and Jim made the process quick and easy. EchoPark is a great place to buy a vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your praise and kind comments about our team here at Echopark Automotive! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
This is the second car I bought from them, very helpful
This is the second car I bought from them, very helpful team with good cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
The salesman was very professional and very interested in
The salesman was very professional and very interested in helping me to find the right car for me! Excellent customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! Thank you for your kind review. We are happy to pass along your comments to the team here at Echopark Automotive. Thanks for your kind words and we hope you have a great day!
Frustrated Buyer
It was honestly quite frustrating. When I bought the car, they messed up the paperwork, forgetting to include the $10,000 for my trade in. Then, they sold me a car with a squeak in the steering column, a problem they should have known existed before selling the car. Then I had to take it to a repair shop over an hour from my home to get the work done. After a full day at the first shop, my car hadn't even been started. The repair shop waited over four hours for authorization from Echopark to diagnose the problem and then there wasn't enough time to begin. I had to set up another appointment. Another seventy five minutes wasted driving back to the Springs to drop off the car, not to mention the cost of the gas and lost wages at work! At least they gave me a free rental car at this point. After a week and a half, I called because I had heard nothing. They didn't even know where my car was! They tracked it down in Thornton, had it moved to Centennial, and took another 2 1/2 days to complete the work. They did extend the rental car agreement so that I did not have to make yet another trip to exchange rental cars. I am beyond frustrated to say the least. The only good thing about the experience was that they gave me a rental car, and once I let them know how unhappy I was, they were much better at communicating and getting the work done. I haven't picked up the car yet. The squeak had better be gone!
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Erika Allison, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (720) 943-2383 to discuss this further.
Steve was incredibly helpful and showed me the best
Steve was incredibly helpful and showed me the best features on the exact car I was looking for
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at EchoPark. Thank you, and have a fantastic day!
Nick and Nida were super helpful.
Nick and Nida were super helpful. The total process was smooth, time efficient, and straightforward. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! Thank you for your kind review. We are happy to pass along your comments to the team here at Echopark Automotive. Thanks for your kind words and we hope you have a great day!
Bart was very professional and helpful.
Bart was very professional and helpful. Process was very straight forward. Bart was not pushy in selling the car. I did buy a 2019 c300 Benz
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
soosan Rejai, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Denver (Thornton)! We look forward to your next visit! Take care!
I am a true fan of echo Park, this is the second vehicle
I am a true fan of echo Park, this is the second vehicle I have brought from them before. The customer service here is exceptional and I have been able to find my dream car twice now Thank you echo Park!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
portiabarnes27, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jerrick is the best car sales Man I ever worked with
Jerrick is the best car sales Man I ever worked with GREAT customer service 10/10
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! Thank you for your kind review. We are happy to pass along your comments to the team here at Echopark Automotive. Thanks for your kind words and we hope you have a great day!