Reviews
Write a reviewGreat Experience
I visited their website and submitted a credit application online. I was contacted quickly by Ashley Casselle who was very helpful and understood my credit situation and was happy to help me out. She gave me great service and explained the process in depth. We set an appointment for me to come in and test drive a 2014 Toyota Camry and things were done quickly and efficiently from the test drive to the final purchase. She assisted me with instructions to expedite the process such as adding insurance. It's been about 2 months since I've had my car and I love it and everything is going well. If you are looking for a vehicle and great service I strongly recommend seeing Ashely Casselle at Hertz on Essington Avenue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Car, Excellent Service
My main requirements for the a used car were reliability and cost. I am not good at negotiating car prices so it was very important for me to go to a haggle-free dealer. That is what I found at Hertz -- fair price and a well maintained car. The best part of the process was the customer service. Ashley C. worked patiently with me every step of the way. Between emails, phone calls and Fedex, I was able to painlessly purchase the vehicle and pick it up hassle free. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car purchase from Hertz -- Philadelphia office.
I recently purchased my second vehicle on January 14th, 2016 ( 1st car purchased three months earlier) from Hertz. My decision to purchase from Hertz had a lot to do with the sales person ( Loreal Jefferson ). She guided me through the " Hertz- rent to own " process with such efficiency it made my decision to purchase the first vehicle a no-brainer. The second purchase and any future purchases will definitely be because I trust her integrity, honesty and social interaction. Loreal Jefferson is a very good employee and salesperson whom I would recommend to every one of my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley Casselle she truly was a life saver
I have been car shopping for weeks and Ashley was the best salesperson I came across. I recommend her to everyone I know. She is very knowledgeable, helpful and cares about you beyond buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ashley is AWESOME
I would like to say Ashley Casselle is the ONLY reason we returned to Hertz to purchase another car for our daughter. She is a true GEM within the Hertz Company! Her customer service skills are beyond what you find today in the car sales industry. Ashley provides a personal touch to her customer. She was there for us from the beginning of our car buying process to the very end and in between. She answered the many questions we had , she went to other stores to pick-up vehicles for us, she assisted us with the rent to buy process previously. Ashley made the car buying process very easy for us! She is a wealth of information...what ever she needed to do to accommodate us she made it happen"! She really cares for her customers and aim to please them. This young lady was very patient with my family and the many demands from my husband! Please if you are looking for a great, reliable vehicle STOP searching and contact Ashley today, she wont let you down. She is the BEST!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Experience
Ashley Casselle was terrific!!!!!! She had 3 great cars picked out for us. We fell in love with one and bought it. I recommend shopping here because there was a large selection in our price range. I feel good about the 12/12 warranty. I love the no haggle pricing too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service and product
My husband and I were looking for a used car that would meet our specifications. Our online search led us to Hertz in PA and we were not disappointed. The sales representative Ashley was very professional and knowledgeable in helping us find the right car after the one we thought would do had less than expected cabin space. She accommodated our preferences and went an extra mile in navigating us through the process of exploring different options without losing patience. The dealership had a variety of used cars which took the guess work out of this experience. We took a test drive for different cars and made a choice within two hours. We are happy with our purchase and we can count on this dealer to meet our auto needs in future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best auto experience so far
I was bringing my brother to get a rental and my wife mentioned she wanted a new car...Altima. There was a nice selection of Altimas. So, we came out spoke with a rep...and BAM 2013 ALTIMA FOR MY WIFE FOR XMAS.....THANX TO ASHLEY AND FINANCE REP....
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A good day
After spending several days researching certified used cars I kept coming back to Hertz. Seems that the quality and price were better then most car dealers. So we made an appointment to see three cars that we were interested in and headed off to Hertz. My expectations were not high given my preconceived notion of what this place was going to like. Boy was I wrong. We were met by Loreal Jefferson who saw to our every request, including moving a car out of the show room so we could test drive the vehicle. She answered every question and concern and allowed us to discuss, without typical salesman high pressure, what was the best choice for our needs. We purchased a 2012 Honda Accord and drove it off the lot that day. When next we need to buy a car this is where we will first look and Loreal is the person I'll request to handle the transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
loreal was great...very nice and sweet
loreal Jefferson was so nice...honest .. very helpful...I would buy off of her again..she did everything great.. got me the two keys and two key fabs..like she said she would....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase