Reviews
Write a reviewAwesome dealership, best experience ever. Shayne helped...
Awesome dealership, best experience ever. Shayne helped us in every way possible and answered all of our questions. We are extremely happy and we will go back for our future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
There is a thief in the service department! Do not leave...
There is a thief in the service department! Do not leave any valuables in your car when you get your car serviced here. My USB was stolen during a brake job. The USB was connected in the center console for the radio. They had no business looking in the center console to do a brake job. That means someone purposely was looking thru the car to find something to steal. Called the service advisor back and was told he was going to tell the manager. Manager never called us back. I'm not pissed about the cost of the USB. They cost about $10. I'm pissed that my trust to have my car fixed from a well-known dealership is now gone and that thieves are allowed to work there. Do yourself a favor and empty out your car before leaving it with these theives
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We had an excellent experience at this dealership! We...
We had an excellent experience at this dealership! We came in and were able to get a deal worked out without any hassle! The guys were very friendly and willing to help out any way they could!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was very pleased with the phone calls and the caring...
I was very pleased with the phone calls and the caring attitude toward my purchase. The service was great. They handled the paper work very quick, I was in and out. I love my new BMW!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shayne was outstanding and the management backed his...
Shayne was outstanding and the management backed his every move. They are highly motivated to ensure you leave satisfied. Great experience which I would highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I test drove this used BMW with Eddie, so it happened to...
I test drove this used BMW with Eddie, so it happened to be a car in a great condition for being a 2009 BMW 325i, and also Eddie was able to speak in my language and direct the test driving by showing how the vehicle responds to every driving situation, then at the dealership Eddie and Shayne managed the financing and price negotiation in a very flexible way, so then double thumbs up to the quality of the used BMW's and the Staff of BMW of visalia; i am really enjoying driving this 328i.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had an amazing experience at the BMW dealership of...
Had an amazing experience at the BMW dealership of Visalia. Eddie Esparza was a great sales associate, everything was amazing from the red bow on my car walking up to see it, to driving my car off the lot!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a used car
For me, car buying is very unpleasant. However, this...
For me, car buying is very unpleasant. However, this experience turned out to be a very pleasurable one. The people at the dealership worked to accommodate my needs and I look forward to a continued relationship with them. Everyone was excellent!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I thought that the sales person was an effective...
I thought that the sales person was an effective communicator and very easy to deal with. He knew the different cars very well and could comprehensively explain how all the various options worked.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer Service was wonderful!! Shayne and Brad really...
Customer Service was wonderful!! Shayne and Brad really went above and beyond to get us the Best deal and stay and in our payment range!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car