AutoNation INFINITI Tustin

Gabriel was outstanding. He accommodating and helpful. I wish there were more of him around in the dealerships.

They take great care if your car, address all of your questions. Very customer focused. They want your future business.

The front desk are nice and helpful, the technician is good and knowledgeable. Waiting area and amenities awesome.

AJ Ortiz I called multiple times trying to speak to a manager, I was placed on hold for 45mins then hung up on, called back several times they ignored my numerous calls through the store phone so hopefully this can get to A.J. Ortiz It is almost impossible to by a vehicle from Sharareh Hashemi and Joshua Garcia. I let them know I’ve been in the car business for years and just expect a little bit of professional courtesy. I receive none and got treated like I did not know my way around a car deal, I let them know I would be bringing in a cashiers check from my credit union and have already built my deal on their website. Just need a purchase order, and would fly in tomorrow morning. After being ignored for hours, I finally got a purchase order with almost $4000 in add-ons, that were never explain to me what they were. Then told them I was able to build my deal online, and none of the extras were on there. Told them I just want the car none of the extras, I was told this is just the way they structure their deals. If I was explained to what they were in the beginning, and knew what they were, I might’ve entertain them. But for them to add $4000 more and say it is what it is! Is pretty much a spit in the face. It does suck cause I really wanted this vehicle, would’ve most likely bought a warranty from them if it was decent price. Now I’m going to buy same vehicle, different color in my state, just shocked by how this was handled.

WORST CAR DEALERSHIP EVER! My husband and I have been trying to purchase a vehicle over the phone (no games) since this morning and because we’re black they refused to sell us the vehicle by ignoring our phone calls and text messages. When I called the sales rep. Joshua Garcia was very polite until he received a picture of my drivers license, so they’re clearly racist! I told them I wanted to buy this car cash and did not get a response. My husband also spoke with Sharareh Hashemi, the sales manager who ignored us as well. This was the worst customer service I’ve ever experienced. Trust me your money is definitely better spent elsewhere!

Chris did a great job! Help me figure out to do with my tires …responsive

My car, an Infiniti QX50, had intermittent door lock operation. This issue began earlier in the summer and progressively worsened, to the point at which all 4 doors would not reliably lock or unlock when using the remote key, door switches nor when the engine was switched off. After the initial diagnosis, the service advisor, Gabriel Paramo, advised me that all four door lock actuator assemblies were faulty, would be replaced under warranty at no charge, but had to be ordered and the car would be ready on the following day. The car was returned the next day as promised in full working order.

Great service and very friendly taking care of business and so convenient destination from home

Joseph provided a high level of outstanding customer service. He was professional, friendly, knowledgeable and helpful.

Joseph presented professionally and went out of his way to ensure that all my questions were answered. The detailing of my vehicle was excellent. I am impressed with willingness of all personnel encountered to be of service.