Reviews
These two service agents are great.
These two service agents are great. They care for their customers and do anything they can to help us. They give a client all the information they need about having their vehicle serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We appreciate you highlighting the dedication of our service agents at James Wood Chevrolet Denton. It's our goal to ensure our customers have all the information they need for their vehicle service. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
They didnt fix the issue and now i have a flat tire.
They didnt fix the issue and now i have a flat tire. I took my car up there repeatedly for issues and they never could figure it out and they finally just gave up after picking up a nail in my tire which they wont fix. I will never go there again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand how frustrating it can be when ongoing issues with your vehicle are not resolved. Your feedback is very important to us, and we encourage you to reach out to us directly so we can address your concerns and work towards a solution. Sincerely, James Wood AutoPark Management | 940-591-9663
Regular service appointment and Jarret was professional
Regular service appointment and Jarret was professional and answered all my questions. Service was quick and I would recommend James Wood to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear about your positive experience during your service appointment at James Wood Chevrolet Denton. Jarret is indeed a valuable member of our team, and we're glad he could assist you. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
It was a regular service appointment which was handled
It was a regular service appointment which was handled quickly, professionally and with any issies
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review! We appreciate your feedback on your recent service appointment at James Wood Chevrolet Denton. It's great to hear that everything was handled quickly and professionally. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Rachel always does an absolutely fantastic job when I
Rachel always does an absolutely fantastic job when I take my vehicles in for service!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that Rachel consistently provides fantastic service for your vehicles at James Wood Chevrolet Denton. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Came in with my 2024 Sierra HD for 3 recall notices.
Came in with my 2024 Sierra HD for 3 recall notices...informed my service rep of all 3. He said he would take care of it. After 2 hrs.20 mins. they informed me my truck was ready..Got home and looked at the paperwork and only 2 of the tasks were completed. Sent 2 text messages to service provider and he never answered either of them. Finally called and he admitted he (forgot) to do one of them. Now, I have to make another trip to the dealer and sit again while this other repair is done since they don't provide loaner cars like other dealers. I've also sent a text to the service provider about the remaining fix to be set up but he has yet to respond to me...again.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the incomplete service your received on your vehicle and the lack of communication you've encountered. We appreciate your feedback, as it helps us uphold our standards at James Wood Chevrolet Denton. We encourage you to reach out to us directly so we can address the remaining repair and ensure your complete satisfaction. Thank you for your patience, and we hope to resolve this for you promptly. Sincerely, James Wood AutoPark Management | 940-591-9663
I picked up my truck after waiting more than (4) weeks
I picked up my truck after waiting more than (4) weeks and it was still not fixed correctly and also had blemishes on it that were not there when it was dropped off to be fixed.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your disappointment regarding the extended wait time and the issues with your truck. At James Wood AutoPark, we strive to maintain high standards and quality in our services. We appreciate your feedback and would like to address your concerns more directly. Please feel free to reach out to us so we can work towards a solution. Sincerely, James Wood AutoPark Management | 940-591-9663
Very friendly and informative.
Very friendly and informative. I have always had a great experience here at James Wood Cadillac.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that you've always had great experiences at James Wood Chevrolet Denton. Our team strives to provide friendly and informative service, and we're glad that it shows. We look forward to seeing you again! Sincerely, James Wood AutoPark Management | 940-591-9663
Samantha very professional at attending me communications
Samantha very professional at attending me communications was outstanding! Give her a raise and move her up to Service Manager! My 2021 Chevrolet Silverado received an update the Technicians were done with it in a faster time than promised James Wood has always been my choice for Purchase and Servicing! The rest dont know about the best! Way to go everyone involved keep up the good work! Great customer service is a lost art but James Wood keeps it real! Gave them 10 stars and a dynamite out of sight because they treat people right! Hard Work really pays off! Go get your parts from Trish she is so sweet put her into Parts management team she deserves it and then some. It takes a great team to win a Champioship and they are Champions at James Wood Chevrolet/GMC. Happy New Year Always to all that take pride in working hard to make a living God Bless you all
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Samantha, for your incredible review! We truly appreciate your kind words about our team at James Wood Chevrolet Denton, especially mentioning Samantha's professionalism and the outstanding service you received for your 2021 Chevrolet Silverado. We're thrilled to hear that our technicians exceeded your expectations, and we are proud to have a dedicated team that truly values great customer service. Your recognition of both Samantha and Trish means a lot, and we will certainly consider your feedback regarding their roles. Thank you for being a loyal customer! We look forward to serving you again and wish you a Happy New Year! Sincerely, James Wood AutoPark Management | 940-591-9663
TJ Smith helped me get the vehicle I really wanted and
TJ Smith helped me get the vehicle I really wanted and stayed within my budget. He was very patient answering my questions and went above and beyond to help me understand all the technology my vehicle has. I highly recommend him and will be back for my next vehicle purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We’re thrilled to hear that TJ was able to help you secure the vehicle you wanted while staying within your budget. His dedication to customer service and patience in explaining the technology truly reflects our standards at James Wood Chevrolet Denton. We look forward to assisting you with your next vehicle purchase! Sincerely, James Wood AutoPark Management | 940-591-9663