Reviews
I have been working with Autonation Ford Arlington from
I have been working with Autonation Ford Arlington from many years and has always been treated with respect and provided prompt service. I only have one concern; I don't see any minorities working in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Went to get an oil change on my Ford vehicle.
Went to get an oil change on my Ford vehicle. The service advisor, Dunte Clay, came up to me and helped me with my car. He did ask me if I wanted any other service or even if they had deals for my vehicle. He was very condescending, and rude when I asked about a coupon on the internet that I had found on my own. He was rude again and said he wasn’t aware of any and he walked away. Another service advisor ended up helping me. At the end of my car getting serviced, another advisor helped me. I’ve never been treated this way at any Ford Service Centers. I was truly disappointed. Thanks to the other advisors I’m giving this center 3 stars.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Arlington take our reviews very seriously. If you'd like, please contact our General Manager at (817) 200-4503. We'd appreciate the chance to make your experience a positive one.
friendly and informative.
friendly and informative. i am very impressed with the knowledge of Mrs. Higgins about my mustang. She's a great example of professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recently had my F250 serviced and Peggy was fantastic.
Recently had my F250 serviced and Peggy was fantastic. I felt she really cared about me as a customer. I won’t take my truck anywhere else. Thanks Peggy, you’re a rockstar!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jody, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
The service tech that helped me was very courteous and
The service tech that helped me was very courteous and kept me informed. Easy in and easy out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Dave was good to work with.
Dave was good to work with. I had a rattle in my luggage rack. They were able to fix it in ne day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
The sales and service department are very helpful.
The sales and service department are very helpful. Josh my service advisor kept me informed on the progress of the repairs of my truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
My 2019 F150 failed and needed to be towed to the dealer
My 2019 F150 failed and needed to be towed to the dealer for repairs. Initially at the time of dropping the vehicle, I was told that it will take 1 day to perform the inspection, then 3 days later the Dealer told me that it will take at least 3 weeks. This was not acceptable and needed to tow my F150 to another repair shop for repairs.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (817) 200-4503 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
They got me in and out as quickly as possible.
They got me in and out as quickly as possible. Considering when I bought my truck in there was a seven day wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Scheduled five recalls and got them all completed within...
Scheduled five recalls and got them all completed within 3-4 days as promised. They even worked through an ice storm that occurred on the weekend and my vehicle was ready by Monday morning. My previous visit was a huge disappointment so I felt hesitant, but they surpassed my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!