Reviews
They are always helpful and efficient.
They are always helpful and efficient. Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least they could come out & tell me when the service is complete. Overall, it wasn't a big deal. I only waited an extra 20 minutes. But that might be too much for someone who feels they are "important."
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns.if you would like to discuss what you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group
I only had dealings with Kade and Brian.
I only had dealings with Kade and Brian. Brian was very helpful throughout the entire process. I will recommend him to my friends and family. My wife and I also decided when we get her next vehicle it will be from Brian at Jim Norton. Kade was also very helpful with getting us the lowest rate possible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We are thrilled to hear about your positive experience with Brian and Kade at Jim Norton Toyota. We appreciate your recommendation and look forward to assisting you and your wife with your next vehicle purchase. Take care! Sincerely, Courtney, Jim Norton Auto Group
All employees are courteous, friendly and fair to deal
All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you found our employees courteous, friendly, and fair. We're glad you enjoyed your repairs and service time at Jim Norton Toyota. We look forward to serving you again! Sincerely, Courtney, Jim Norton Auto Group
The service employees are always friendly, helpful and
The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave such a positive review! We are delighted to hear that our service employees at Jim Norton Toyota provided you with a friendly, helpful, and knowledgeable experience. We always strive to keep our customers well-informed and deliver on time. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group
I have been a Jim Norton customer for 10 years.
I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine concern for resolution of all problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer for the past 10 years, James! We truly appreciate your feedback and are thrilled to hear about your excellent experiences with us. We're glad that Joey provided clear explanations and genuine concern for resolving any issues. We look forward to serving you again at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group
David Holmes has been my service advisor since 2009.
David Holmes has been my service advisor since 2009. He is always kind, courteous and so helpful! I so appreciate him!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We are thrilled to hear that David has provided you with excellent service since 2009. Your kind words are much appreciated, and we’re grateful for your loyalty. We look forward to continuing to serve you and taking care of your needs at Jim Norton Toyota. Sincerely, Courtney, Jim Norton Auto Group
Very timely.
Very timely. Good communication. Good value. I was pleasantly served and I will definitely return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review, Dawn. We're thrilled to hear that you had a great experience with Jim Norton Toyota. We appreciate your feedback and look forward to welcoming you back in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group
Great job to my service team representing your company
Great job to my service team representing your company have a wonderful day and thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and 5-star review! We're delighted that our service team provided you with a great experience at Jim Norton Toyota. We appreciate your feedback and look forward to seeing you again in the future. Have a wonderful day! Sincerely, Courtney, Jim Norton Auto Group
Professional and courteous staff.
Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and the 5-star review. We're delighted to hear that you found our staff professional and courteous and appreciated our clean facilities. We'll definitely consider your suggestions about the cookies, muffins, and making the car wash standard with servicing. We strive to provide the best experience at Jim Norton Toyota and your input helps us improve. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group
I have only encountered 3 of the service department
I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group