Reviews
Service job well performed.
Service job well performed. Car was ready as promised and estimate was accurate. Car inspection was also done. Always enjoy working with this auto dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Benny, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service advisor in Kristin constantly in touch with
Great service advisor in Kristin constantly in touch with my repair work kept me informed of any other issues with my vehicle repair pricing was very reasonable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with Kristin! Thank you, and have a fantastic day!
They provide great service at all times in a timely
They provide great service at all times in a timely manner. They make sure you and your vehicle is taking care of, and let you know if something else needs to be repair beforehand. Great place and people
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sabrina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had a blowout on the highway and they said since we have
Had a blowout on the highway and they said since we have run flat we could drive 50 miles to the dealership. Lucky it was only 14 miles. Very helpful with tire replacement and back on the road
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Donna, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
My experience at Hilton Head BMW dealership was awesome!
My experience at Hilton Head BMW dealership was awesome! My fiance and I found exactly what we were searching for. Our sales associate, Romi, was very knowledgeable and super friendly! Romi went above and beyond to make our transition with the purchase of our new vehicle easy and affordable. I would definitely recommend Hilton Head BMW! Go check out sales associate,Romi!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. If you have any further questions, please give us a call. We're always happy to help!
Great experience.
Great experience. Stephen Griggs was my service representative and he was awesome to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
I’ve been working with Blake and he has been awesome to
I’ve been working with Blake and he has been awesome to deal with. Amazing service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Angie, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. We are always more than happy to assist you if anything else comes up. Take care!
want to give a huge shoutout to Bryan Mixon at BMW
want to give a huge shoutout to Bryan Mixon at BMW Service Department for going above and beyond in helping me with my flat tire situation. After taking my car to another shop that left me without a car for an entire week and made things worse, I was beyond frustrated. But then I brought my car to BMW, and Bryan came to the rescue. Not only did he take my car in immediately, but he had it fixed and ready to go within 24 hours. He was truly my guardian angel during a stressful time. I can't thank him enough for his professionalism and kindness—if I could have hugged him, I would have burst into tears from sheer gratitude. This kind of service is hard to come by, and Bryan made all the difference! I am just forever grateful for everything he did for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sarambelida, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. We are always more than happy to assist you if anything else comes up. Take care!
Not up to the standard I have experienced in the past or
Not up to the standard I have experienced in the past or from other dealers. There was confusion as to what work was required, as well as confusion as to the service report not matching my car..
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the confusion regarding the required work and the service report. If there is anything I can do to regain your trust, please don’t hesitate to reach out. I’d like to hear more about your experience and how we can improve in the future. Donald Hooks Service and Parts Director Hilton Head BMW Direct. 843-707-0422 dhooks@hiltonheadbmw.com
Kristen, the person that booked the appointment, was
Kristen, the person that booked the appointment, was great. Short wait, good service, nice waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Kristen to be so supportive during your experience here at Hilton Head BMW. Feel free to reach out to us if you need anything. Have a wonderful day.