Reviews
Very professional and always get the work done on time
Very professional and always get the work done on time and when they say there are! Rodger was very professional and polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that you had a successful service experience working with Rodger and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!
Buying a car isn’t the easiest for a lady doing it alone.
Buying a car isn’t the easiest for a lady doing it alone. My venture here started out a bit bumpy. Once I got to the mgr it was smooth sailing. Do your homework and give them your best price. They worked well when I did that. Saves time.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate you giving us the chance to help fix things and hope to see you back again down the road!
Amazing and quick service!
Amazing and quick service! Everyone’s was pleasant and was taken care of from begging to end.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is great to hear! Thank you for the kind review of us here at Russell Westbrook Chrysler Dodge Jeep RAM! We hope to see you in the future!
Thank you for taking care of my pending recall that other
Thank you for taking care of my pending recall that other dealership service department refused to take care of it!!!!! Keep up good working.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Allen, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!
I had a problem with my warranty and the dealership was
I had a problem with my warranty and the dealership was zero help. I've been struggling to connect with the right person at Chrysler over the phone for 3 weeks when this could have been resolved by the dealership sending in the appropriate paperwork like I asked. They refused and said I had to do it myself. Even the representatives I have spoken to at Chrysler said this should have been done by the dealership. Horrible customer service, will be finding a new dealership.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the issues you have encountered working with us. It is our goal to deliver accommodating service, and we never intend to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
Friendly, welcoming and professional customer service.
Friendly, welcoming and professional customer service. Salesman Derek was efficient, patience and knowledgeable with his performance. I am a satisfied customer Thanks again, Rosa Morales
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Rosa! We appreciate the kind words about Derek and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!
Be careful might leave the dealership with 20k over the
Be careful might leave the dealership with 20k over the MSRP. If you are new to buying vehicles this is not the place.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Jake, I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. I would be happy to speak with you directly and see what I can do to assist you from here on out, so please don't hesitate to give me a call. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
I was appreciative of the quickness in getting the work
I was appreciative of the quickness in getting the work done on my vehicle, as well as the customer service provided by the individuals taking care of my car. I was a bit disappointed when I left the dealership and noticed scratches on my vehicle that had not been there when I dropped it off, along with an issue starting my car shortly after I left. I was lucky to be able to get it started again and drive it back to the dealership, in order for them to tighten what was loosen and hadn’t been done properly the first time.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is concerning to receive. We strive to deliver professional and accommodating service, and we never intend to damage our customer's property. I would appreciate the chance to speak with you to see what more I can do to address your concerns and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
Raffi was very helpful.
Raffi was very helpful. He helped me find the vehicle I wanted at a great price that worked for me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Raffi took such great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!
Great service on time as promised.
Great service on time as promised. Roger is a great service advisor. He kept me informed and was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's terrific to hear that Roger and the team delivered such communicative, top-notch service! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for stopping by to leave a great review. We hope to see you again down the road!