Reviews
Dealership is great!
Dealership is great! Payman is amazing. My car was well taken care of and back to me well before the quoted time. Very impressed and much appreciated!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that your experience with us at Russell Westbrook Chrysler Dodge Jeep RAM was such a success! It's so great to hear that Payman made your visit such a positive and efficient one. Thanks for sharing your kind words with us and we hope to have the opportunity to serve you again in the future.
Great personal attention from the manager to make up for
Great personal attention from the manager to make up for the bitter experience I had the previous time. They fixed my car in half a day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and extra attention
Helpful Amazing Recommend Great costumer service
Helpful Amazing Recommend Great costumer service Excellent Great communication Happy Satisfied Always on the point
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for stopping by to review Russell Westbrook Chrysler Dodge Jeep RAM! We truly appreciate your kind words and hope you have a fantastic day!
Hector was helping me.
Hector was helping me. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your kind words and appreciate you taking the time to acknowledge Hector's work at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for your support and we look forward to seeing you at your next service.
Everyone I came across what very welcoming, attentive and
Everyone I came across what very welcoming, attentive and understanding. I’m very pleased with my purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that you had a great experience at Russell Westbrook Chrysler Dodge Jeep RAM! Our team is dedicated to giving each customer a welcoming, attentive, and understanding experience. Thank you for your business and enjoy your new purchase!
The service was top notch.
The service was top notch. Everything is so helpful specially Hassan and Jose. Will definitely recommend all my friends. I also found the car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a great recommendation, Marcella! We're delighted to hear you had a top-notch experience and that Hassan and Jose were especially helpful. Don't hesitate to reach out if you ever need anything else!
Worst service experience I’ve ever had.
Worst service experience I’ve ever had. I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The service guy did not even test the codes, he took a picture of the dash and told me that they could DIAGNOSE it in a week. Made me get a rental car for 7 days for no reason at all, because sure enough, once they cleared the codes the car had no issue. A 5 minute fix cost me $400 and a week to fix. Plus the guy is just plain rude, sits on his phone all day with airpods in, and knows 0 about cars. 0/10 experience, will never return. Go ANYWHERE else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to read about your experience with our team. We strive to provide service that is consistently accommodating and convenient to our customers, however, it seems your encounter proved to be a rare misstep. While we can't change the work that has already been completed, I would still like to rectify the trust lost in our relationship. If you're willing, I would like to discuss how we can improve things going forward and help identify precise areas for growth in our business practices. Truthfully, I believe there is still a chance to make things right. Thank you for bringing this issue to our attention. Sincerely, Mike Astrayan - Director of Fixed Operations mikea@russellwestbrookcdjr.com - (818) 423.6255
Honest, efficient, and informative.
Honest, efficient, and informative. Excellent customer service and attention to detail. They listen to their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're over the moon our team has demonstrated our commitment to outstanding customer service with attentive assistance! Thanks for sharing your appreciation for Russell Westbrook Chrysler Dodge Jeep RAM!
I received my car back on Tuesday of this past week.
I received my car back on Tuesday of this past week. My problem WAS NOT FIXED! Yet they charged $1300. Also, they chipped the paint on the front of my car
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for how your vehicle was returned to you during your most recent experience. It's never our intention to leave our customers feeling unsatisfied with their repairs or service charges. I'd like to learn more about what happened and see what we can do to assist you moving forward. Please give me a call directly and let's discuss how we can make things right. Thank you for bringing this to our attention. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
The service was great, as always.
The service was great, as always. Everything I needed done was done correctly, and in a timely matter. Everyone there was friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the support! We're thrilled you enjoyed working with our team at Russell Westbrook Chrysler Dodge Jeep RAM. Safe driving!