Reviews
SERVICE DEPARTMENT POOR, I have no problem with the
SERVICE DEPARTMENT POOR, I have no problem with the techs or the work that is done. My rating has to do with the Service Manager and the attitude and service i receive from the reps in the service department. I have this same response whether i am in person or on the phone. I have been with the Athens Nissan dealership for over 14 years and the last year has been the worst. I will not buy from this dealership again. I have stayed with this dealership because of my relationship with the service department. NOT anymore. Poor communication and Poor customer service. Again, this is not in regards to the techs and the people that work behind the scenes.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (706) 410-1914 to share more details about your visit so we can make things right.
The mechanic who worked on my truck was able to fix a
The mechanic who worked on my truck was able to fix a problem with a dashboard light that remained on. He did this without charge and saved me a large repair that was recommended by a different auto shop. Also as I was driving off, a service person saw that I left my water bottle behind and came running after me to hand it back. These were two nice gestures that were much appreciated.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Athens and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Awesome as always great place to super friendly every
Awesome as always great place to super friendly every time. I couldn’t be happier
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. Our team is available should you require any extra help. We hope you have a great day! Take care!
It was so refreshing to take my car in for a potential
It was so refreshing to take my car in for a potential problem and have your service adviser (Jonathan Magnus) tell me no problem could be found, and there would not be any charges. Wow!! I've gotta say, that was a first for me. Needless to say, I was extremely impressed by the ethics and integrity shown to me. You definately have a satisfied customer who will be returning for any future issues. Thank You! Jonathan was so friendly and knowledgeable and just made my day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us here at Nissan of Athens. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
They fix my car and l so happy with the job soy they do
They fix my car and l so happy with the job soy they do exelent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The turn-around time for having my serviced is really
The turn-around time for having my serviced is really quick. The technician, Nate Sartain, goes over and above making sure my car is serviced appropriately!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional service by Bobby he went out of his way to
Exceptional service by Bobby he went out of his way to provide assistance. He represented your company to the highest degree. I am motivated to buy a new vehicle from your company.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My shopping experience was a bit challenging in today's
My shopping experience was a bit challenging in today's world of complications related to purchasing a vehicle, but my overall experience with Zach was very pleasant. His demeanor was excellent and made me feel comfortable with my shopping experience. Zach even went above and beyond by texting me photos of the exact car they did not have on the lot prior that was on the lot the following day. I would recommend this dealership to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're pleased to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Everything was very good.
Everything was very good. The wait time was not that long and staff was courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marie, thank you for taking the time to let us know how we did. We hope you have a great day! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!
Customer service was excellent.
Customer service was excellent.it was very professional and Nick was absolutely amazing and pleasant to work with and funny I might add
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!