Reviews
New Lease
although the dealership is undergoing renovation suring the pandemic , I was able to to enjoy a more than decent shopping experience. Jake was great as well as Jamie. The manager was a gentleman as well. Had a mixup that was resolved quickly . no compalints here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello! Thank you for leaving us a review! We're so glad to hear that Jake and Jamie were so helpful, informative, and professional! We are undergoing renovations, but it's all being done to make your next experience that much better! We encourage you to reach out to us if you have any questions or concerns about your vehicle! Take care, stay safe, and we'll see you next time!
Excellent Car Buying Experience
An excellent buying experience from beginning to end. Salesman, Delvi Perez was a pleasure to work with. He was knowledgeable, helpful and had great follow through. Jamie was equally terrific and hammered the deal home. The financing aspect with John was easy and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Holly! Thank you for all the kind words about our team members and for taking the time out of your day to leave us this review! We're so glad to hear that Delvi, Jamie, and John were each true professionals and went above and beyond to help you! Be sure to get in touch with us if there is anything else that we can do for you and your vehicle! Take care, stay safe, and we're looking forward to seeing you at your next visit!
Great experience
Everyone was knowledgeable, patient and kind. No hassles or pressure. The car was ready 3 days after signing the papers, complete with new plates and registration.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cindy! Thank you for all the kind words and the five star review! Our staff are so knowledgeable and patient, which means we are truly grateful for their time and effort. Congratulations on your new vehicle! If you have any questions or concerns about your vehicle, we are only a phone call away and would be happy to address them for you! Please take care, stay safe, and we'll see you next time!
Excellent Operation
Although undergoing renovations, they staff was friendly courteous and knowledgeable. the service was on point and as expected. Bonus video run-through of inspection and needed service. Excellent job!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi BL! Thank you for the kind words about our service department and staff. We are indeed undergoing renovations, but we are excited for them because they are all for the betterment of our customer service experience and repairs! Please don't hesitate to get in touch with us if there is anything else that we can do for you and your vehicle or if you have any concerns! Take care, stay safe, and we'll see you next time!
New CX-5
I had a great experience leasing a new CX-5. Jaime Robinson was extremely helpful and patient getting back to me with information and quotes. Delvi was assigned as my sales rep and like Jaime he did a great job all around. Finally Emu in finance was also very nice, open and helpful finalizing the deal. This was my first experience getting a car from this dealership and sad very happy with the process. I got exactly what I wanted for a very fair price. There was no hard sales technique used. I didn't rate the quality of repairs or service since I haven't used that yet but do plan to service the car there. I also didn't rate the facilities since to be fair they are in the middle of a makeover.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dennis! Thank you for leaving us such a glowing, comprehensive review! We're happy to hear that Jaime, Delvi and Emu took such great care of you! We know how stressful shopping for your first car can be and we look to remove those pressure points from the experience! We see that you plan on using us for service, so if you have any questions or concerns about your vehicle before your first service appointment, we are only a phone call away! Congratulations again on the lease of your new CX-5! Please take care, stay safe, and we'll see you next time!
Buying Experience Palisades Mazda
Last week I purchased a Mazda3 Hatch and my Mom also purchased a CX30 from Palisades Mazda. Our experience with Ed Grayon was great from the start. He took extra time explaining the features of the CX30 to my Mom to make sure she was comfortable. Our finance experience was also very pleasant with John who walked us through everything in a way that we didn't feel pressured. I normally don't use a dealer for service but we were introduced to the service team and they seem great so we will both service at Palisades.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christine! Firstly, congratulations again to both you and your mother on your new Mazda3 Hatchback and CX-30! It's fantastic to see that Ed and John took the time to show both of you all the ins and outs of the features of your vehicles! We're glad to hear that John and Ed exceeded the normal dealership experience! If either of you have any questions about your vehicle or any concerns, please don't hesitate to call us! Stay safe, take care, and we'll see you next time!
Great experience
The process was very smooth throughout. No hidden fees. Everyone was very knowledgeable and very friendly. All in all I would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello! Thank you very much for taking the time to share your experience with us! We are extremely grateful for our entire staff and all they do to provide our customers with an enjoyable and excellent experience! Please don't hesitate to contact us if there is anything we can do for you and your vehicle! Stay safe, take care, and see you next time!
Customer
My experience at Palisades Mazda was exceptional! I was not pressured to agree to anything. They were patient with my questions and answered all of the fully Mr Perez was first class!! Thank you for your professionalism
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lydia! Thank you for the kind words about Mr. Perez and our staff! We know the typical car buying experience is a trying one and we do all that we can to ensure the process is a smooth and easy one to go through! We are happy to answer any questions or address any concerns that you may have along the way! Please don't hesitate to get in touch with us if there is anything else that we can do for you and your vehicle! Take care, stay safe, and we'll see you next time!
Excellent expirience
Purchased our daughters 1st car from Palisades Mazda and they were knowledgeable and patient would recommend them for an honest and pleasant experience. They made the purchase easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Day! Congratulations to both you and your daughter on her first vehicle! As you know, our vehicles have earned numerous safety awards over the year, so you know you are in good hands! We know that it can be stressful searching for a vehicle, especially someone's first vehicle, so we are happy to provide you with all the information that you need to make a decision so that you can have a pleasant experience! If you or your daughter have any other questions or concerns about the features of your vehicle! Take care, stay safe, and we're looking forward to seeing you next time!
leasing CX5
this is my first time with this dealership, and it is great. i will tell you with my honesty why it is great. first, they offered great services, i have been helped by Jake Robinson, he is excellent, he helped me a lot in the price, also he helped me a lot in knowing more about the details of my CX5 that i leased, not only that, he delivered my car to my apartment, he is very helpful and has excellent customer services, definitely i will recommend this dealer and Jake Robinson to my friends and family members second thing, i have been helped by Jaime Robinson who is online sale manager in one month earlier who helped me in more details about my CX5, she also helped me a lot in the price, i would like to thank her a lot, finally i would like to thank the manager Frank. definitely i recommend this place to every person. special thank to Jake Robinson, i recommend every one who is going to this place to ask for Jake Robinson he is one of the best. God bless you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hasan! We appreciate all the kind words and confidence that you have in Jake, Jaime, and Frank! We know how stressful it can be searching for your next vehicle and Jake does all he can to show you the ins and outs of our vehicles and find the best deal for you! We are glad to hear that you are enjoying your CX-5 so far! Please don't hesitate to get in touch with us if you have any other questions or concerns about your CX-5! Stay safe, take care, and we'll see you next time!