Reviews
Great Job
Whitney was great at understanding our needs. This is our third time buying with Whitney @ Stapp and we would highly recommend her to anyone shopping for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dan- We appreciate the opportunity continue to assist you with your vehicle needs. Whitney strives to provide her customers the best purchase experience that she can. We look forward to welcoming you back to the dealership in the future. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
BEST SALEPERSONS! Go See Cory
I was treated with great respect by Cory I in sales. He kept me informed of every step. I ordered a car and had to wait, during this time I left the state, and i was updated on everything weekly. Transparency too. Best dealership best saleperson I’ve ever experienced. Will not gimmick you into buy nonsense either.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott- Thank you for your review. Cory strives to keep his customers informed of the status of their vehicles. We appreciate your patience while we worked on delivering your order to you. We look forward to welcoming you back in the future. If you have any questions please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Thanks Bryant for the Best Car Purchase Experience
Bryant was an exceptionally good guy to work with, from our first fact-finding conversation to actually getting our hands on our new Rav4! There's a months-long waitlist for these cars, which was a new experience for us, and Bryant kept us informed and was unfailingly patient and positive during the wait period. He was informative but does not use high pressure tactics so we never had those grit-your-teeth moments that are so off-putting. We came away feeling respected. We highly recommend Bryant specifically.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
R.M. Hubbard- Thank you for your review. We appreciate your patience and understanding as we worked to get you your new RAV4! Bryant strives to keep his customers informed every step of the way. We hope you are enjoying your new RAV4 and if we can be of any further assistance please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Very easy to work with, salesman Conner gave me a ride to
Very easy to work with, salesman Conner gave me a ride to dealership when I needed one. Friendly, enjoyable environment, would buy another vehicle from them without hesitation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Super Dave- Thank you for your review! We appreciate the feedback. Connor strives to make purchasing a vehicle positive experience for all his customers. We appreciate the opportunity to earn your business in the future. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
All I have to say is that everything was excellent.
All I have to say is that everything was excellent. Friendly and on time and good work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marlene- Thank you for taking the time to leave your review. We appreciate the feedback and look forward to welcoming you back in the future. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Always treated with respect here.
Always treated with respect here. Great service reps who explain what snd when service is recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
kk6524- Thank you for taking the time to leave your review. Miranda strives to ensure her customers are informed about what services are recommended and why. We look forward to welcoming you back to our service department the next time you need service. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Oil change service.
Oil change service. Took over 2.5 hours (with appointment). When I got home, I reviewed the invoice and noticed they had put 5qts. of synthetic oil in my 2007 Prius, which I didn't request. Also, my Prius only takes 4qts of oil. I have made calls to service department and customer relations manager, left messages explaining the situation and asking for a credit for the synthetic oil - no replies! I also sent 2 emails with no response. Based on my experience, I will no longer have our Prius serviced at Stapp Toyota. FYI I've been having my Prius serviced at Stapp for the last 14 years.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Fred- I'm sorry to hear that your most recent visit did not meet your expectations and apologize for the parts accounting error on our end. Our technicians read oil capacity sheets for each vehicle, however the parts department made the accounting error. I have been on contact with our Customer Service Manager who informed me that we are in the process of issuing you a refund for the additional quart of oil. If you have any additional concerns please feel free to contact me. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Not only was I charged for an additional quart of oil, I was also charged for synthetic oil which I DID NOT order. Thanks for your response Clint. Fred Spoor
My truck was purchased from the dealership and the reason
My truck was purchased from the dealership and the reason for this service was some road damage from debris in the roadway; and as it turned out a warranty issue came up during the repair process. All was dealt with and completed before the anticipated pickup date. This is a first rate place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
To Stapp Interstate Toyota - My reply to Deal-erRater is above and my response to your request would be the same. First rate treatment and service. ***** Regards JSO
Stapp Toyota
I can say enough about the quality of service I have and continue to receive from Stapp Toyota. From the front desk service support, to our sales representative, to the customer service team and even the time the owner takes to acknowledge us taken our experience to another level. I will never purchase a vehicle from anyone else, the buying experience was simple and easy with no pressure, and the service we receive leaves us feeling like we are valued and important.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave your review. Everyone strives to provide our customers with exceptional service each time they visit. We look forward to welcoming you back in the future. If we can be of any further assistance, please feel free to contact me. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Showing a step above the others
Made several calls to the dealership on Colfax. They could not get me a rental, lost my reservation, even though I received a text confirmation and didn't tell me it would take a week to get a factory recall completed. From the moment I contacted Stapp, it was a breeze. When I returned, I talked to a salesman about doing some business. The most attention a salesman has given to me to discuss trying to do some business. I really had the best visit and experience with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy- Thank you for taking the time to leave your review. We truly appreciate the feedback from our customers. When you are in the market to make a purchase, we would be honored to have the opportunity to earn your business. In the meantime if we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com