Taylor Ford

Great service no games or gimmicks the salesman was very friendly and knowledgeable he took time to us all the features in the vehicle. We will not go anywhere else

He is very helpful and went out of his way to find what we were looking for. Andrew is very personable Great service.

Bought a used car. They have too many sales people standing at the door waiting for you. It's very intimidating and rude. Once we bought the car I could not find the code to unlock the car. I was put on hold immediately after they new my question to go make a sale. Really felt like they didn't care since the sale was made. Then was told the code should be in the book that was the first place I looked. They looked it up but I had to call back to get the code. Got a plate through the dealer and had to call to get that too. Didn't get a heads up they had the plate. Will not be going back.

I’m compelled to share my utterly disappointing experience with Taylor Ford, in the hopes that others don’t fall victim to the same incompetence and lack of integrity. My troubles began when my vehicle’s engine failed at just 80,000 miles. Although it was during the pandemic and I understood the delays, it took them several months to complete the repair. I was patient, understanding the challenges that COVID presented. Not long after, at around 95,000 miles, the check engine light came on again. Since the vehicle was still under warranty, I took it back to Taylor Ford, I was met with two more months of waiting, only to be told that the problem was solved with an oil change and a cleared check engine light.(For this “service,” I was charged $200) As expected, the same check engine light reappeared just a month later. This time, I decided to take my car to an independent engine shop for a alternative diagnosis. What they found was shocking: shredded metal throughout the engine due to a part failure—a serious issue that Taylor Ford had completely overlooked. I returned to Taylor Ford, only to be told that my vehicle was now out of warranty and they couldn’t repair it. The technician had clearly misdiagnosed the problem initially, opting for a quick and easy oil change rather than thoroughly investigating the issue. This negligence conveniently pushed the vehicle out of warranty, leaving me with a severely damaged engine and no recourse. Taylor Ford’s actions were nothing short of dishonest and unprofessional. The arrogance of their service department, coupled with what seems like a deliberate attempt to avoid honoring the warranty, has left me with an unusable vehicle and thousands of dollars in potential repair costs. I cannot in good conscience recommend this dealership to anyone. Their sales team is fantastic, but if you end up having any major issues with your vehicle you can count on them doing the minimum until they run you out your warranty. Unless you like to gamble avoid Taylor Ford at all costs, unless you’re prepared to deal with months of delays, shoddy workmanship, and a complete lack of accountability.

Very fast turnaround on service. Bryan was very helpful with organizing everything. No issues with anything

Chase is THE Best! There is no better.! I will always see him for my new cars!

I received almost no training to use that d… computer, I received no hardcopy manual for the car, I dislike this new Escape, and will never buy another Ford.

I had a very good experience, and will definitely go back for my next vehicle.

Great service , friendly people, Don Moon is one of the kindest people that I have had the pleasure of dealing with

I will always go to this dealership for my vehicle purchase or lease always and every time