Reviews
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2013 nisson sentra the service was wonderful you have some excellent staff friendly and there to help their customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice truck, good dealership
They made it painless. A good value and bought it over the phone.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My Car Purchase
Excellent! Great customer service. Very helpful and thoughtful. Easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
President
As always Don Franklin Ford did an outstanding job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Ranger
Used Ford Ranger. Friendly and accommodating! Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
mr james richardson
staff was great, thanks to everone,for there help and how they worked with me.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Richardson, Thank you for taking the time to review your vehicle purchase experience with us at Don Franklin Ford Inc., Columbia KY. We strive for excellence with each individual and your report helps us measure in reaching that goal. Our sales personnel is both knowledgeable and friendly with many years of experience; as is our service department. We hope you'll consider us should the need arise for your vehicle maintenance. We'd love to make it a quick and hassle free experience for you. Thank you for your time: your reply is valuable to us! Thank you for choosing our services, Zivan Mendez, Chief Marketing Officer, Don Franklin Family of Dealerships "Over 46 Years of Family"
DAVID DEBBIE SMITH
ALWAYS TREATED GREAT. 2014 FORD EXPLORER WILL RECOMMEND TO FRIENDS FAMILY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David and Debbie Smith, Thank you for taking the time to review your service experience with us at Don Franklin Ford Inc., Columbia KY. We strive for excellence and your report helps us measure in reaching that goal. Our sales personnel is both knowledgeable and friendly with many years of experience; as is our service department. We hope you'll consider us should the need arise for a new or used vehicle in the future. Again, thank you for your time - your reply is valuable to us! Zivan Mendez, Chief Marketing Officer - Don Franklin Family of Dealerships. "Over 46 Years of Family"
good to work with.
everyone did great,extremely pleased so far.Salesmen excellent.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Green, Thank you for taking the time to review your shopping experience with us at Don Franklin Ford Inc., Columbia KY. We strive for excellence and your report helps us measure in reaching that goal. Our sales personnel is both knowledgeable and friendly with many years of experience; as is our service department. We hope you'll consider us for your future vehicle maintenance where our Certified Service technicians can help make it simple and convenient. Again, thank you for your time - your reply is valuable to us! Zivan Mendez, Chief Marketing Officer - Don Franklin Family of Dealerships. "Over 46 Years of Family"
Great service.
Your company service personnel are efficient and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Reliford, Thank you for taking the time to review your service experience with us at Don Franklin Ford Inc., Columbia KY. We strive for excellence and your report helps us measure in reaching that goal. Our sales personnel is both knowledgeable and friendly with many years of experience; as is our service department. We hope you'll consider us should the need arise for a new or used vehicle in the future. Again, thank you for your time - your reply is valuable to us! Thank you for choosing our services, Zivan Mendez (606) 678-4141 Chief Marketing Officer Don Franklin Family of Dealerships "Over 40 Years of Family"
Rotate tires and check remote starter
As always, the people were courteous and efficient. The remote started has never worked and the Ford Fusion was purchased new. They immediately looked for the problem and found a probable cause, but had to order a part. They will notify me when the part arrives. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase