M&L Chrysler Dodge Jeep Ram of Lexington

(343 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (877) 246-5472 (877) 246-5472
Used (888) 695-5705 (888) 695-5705
Service (888) 504-9308 (888) 504-9308

Reviews

(343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2022 Ram 2500 Mega Cab

I bought my new 2022 Ram 2500 Mega Cab from M&L for a couple of reasons. First, I drove a few different Rams at different dealerships and I spoke to about 6 different dealerships, but I chose M&L because they had the truck I wanted and they did not mark up the truck over MSRP. Very pleasant to deal with and no issues at all. If you are looking for a dealership that with treat you right, give M&L a try. I dealt with Mr. East. Ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jamie for the positive review and congratulations on your new vehicle!

Great service, I’ll buy my new vehicle there,

Tech was very courteous and professional, they check for things that need it to be done, but they didn’t pushed or pressure me to do them, it was a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Efrain for the positive review! Feel free to reach out with any questions or assistance!

Exceptional

We were stranded in NC when our Ram 2500 failed to start. It was towed to M&L Chrysler in Lexington. Matt Kindley, the service advisor, was very professional and easy going. He fastracked our repair, even under a backlog. After the repair he called and texted to see if we were having a safe trip. He went above and beyond service, we can’t praise him and the service team enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Jeff for the positive review! Feel free to reach out with any questions or further assistance!

Exceptionally fast

Fast service and welcoming staff. Truly recommend this dealer for buying and service. Fast service and welcoming staff. Truly recommend this dealer for buying and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the positive review Travis and we are also pleased to hear you had an amazing experience here with us!

Jeep Grand Wagoneer

Best selection, best price and best woman salesperson! Would highly recommend working with Trisha. Was do happy to buy local and they had exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the positive review Lori. We are pleased to hear that you had a great experience here with us!

Excellent

My experience was excellent Natahalia was very professional and helpful she went above and beyond to see that my needs were met When I purchased my new truck back in November Trisha was also awesome Thanks to everyone at the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Daniel for the positive review!

Service

I appreciate the tension to detail for my pacific need. Very pleased.and would recommend this dealership to many of my family and friends. Might even be the place where I purchase my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Craig for the five star review! We are happy to hear that our service department was able to provide a positive experience. Just let us know if there is anything we can do to help you in the future!

Awesome Service

I showed up with no appointment hoping to get my oil changed and the service writer, Matt Kindley, control number 097812, was awesome. They got my truck right in and was completed in about 1 hour. They also honored the multiple service package I had purchased at another dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are pleased to hear you had a great experience here with Matt in service. Thank you Syd for the positive review!

Always Professional

The service dept is exceptional. They are honest and provide all details when asked on what to expect and estimated costs on repairs. Their sales team will work with you on your budget and get you the best possible deal hands down. I was recommended to puchase the extended warranty and I was thankful I did. For a few dollars more it was worth the coverage on very expensive repairs needed on replacing computer parts etc. You never know what will happen in 5 years owing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the positive review Kelly, thank you!

They value their customers

A fair and honest service call, giving me information to make a decision best for my needs and budget. No pressure or hidden agenda. A service department you can trust

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Jim for the amazing review!