Reviews
Great friendly service.
Great friendly service. Comfortable waiting room with complimentary coffee and water. Wait time 45 min. Not to bad.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cashanddash2000, your wonderful feedback and rating mean a lot to us.
The customer service was great.
The customer service was great. Everyone was polite and professional. I enjoyed the new look of the waiting area. It didn’t take more than the time frame I was given for my vehicle to be complete
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for the great review!
Always professional and friendly, never pushy with
Always professional and friendly, never pushy with recommendations. Quick service and constant communication; clean environment
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely thank you for the positive review, and look forward to seeing you again soon!
I said battery warning light kept popping up randomly.
I said battery warning light kept popping up randomly. They checked and did not get a fault. If it happens again I am going to get a better battery than the dealer ships battery. This is the second battery that was installed. Nissans warranty is questionable. I am was a generator technician for 45 years and I know when a battery is bad.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Bill Hood Nissan
The service that was asked for, was not completed.
The service that was asked for, was not completed. We were offered something else totally different than what was asked based off of employee recommendation and it made my car worse within the week. Now i may be in need of a new transmission.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Mr.Derrick has great customer service and an awesome
Mr.Derrick has great customer service and an awesome salesman will recommend him too everybody !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for the great review!
Awesome place the crew is really nice and helpful.
Awesome place the crew is really nice and helpful. The wait was quick and they had fresh coffee
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Always a great experience when I come to Bill Hood
Always a great experience when I come to Bill Hood Hyundai. I couldn't be happier with the overall customer service I receive on every visit.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Please let us know if there is anything else we can do for you; we are more than happy to help!
Purchased a full body diagnostic because multiple things
Purchased a full body diagnostic because multiple things were wrong with my vehicle and the diagnostic was not completed fully the service man told me to only worry about the major problem at hand and then we can worry about the other stuff later
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Always helpful in the service dept and if have to wait
Always helpful in the service dept and if have to wait always explains what’s going on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely thank you for the positive review, and look forward to seeing you again soon!