Reviews
Ford F-150s Are Recalled Over Transmission
I FEEL LIKE IT'S A SCAM-went in for a recall! Not only did they not fix the problem, they made it worse, so I have additional issues. now the dealer wants to charge me a diagnostics fee. so they didn't fix it under the FREE recall but are going to charging me to see why they didn't fix it! TALK ABOUT SUCKY CUSTOMER SERVICE! You would think Ford would want to know why it is still doing this if it is a safety issue and is dangerous according to the recall.."automatic transmissions may unexpectedly downshift into first gear while the vehicle is in motion".."it will cause a loss of vehicle control and increase the risk of a crash." Now I know why my husband drives a Dodge!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for any inconvenience this may have caused you. The recall that the vehicle was brought in for was to fix a potential problem with the transmission by reprogramming the computer. Your vehicle may or may not have been experiencing that issue, however we were providing the service as requested by Ford Motor Company. This recall does not fix pre-existing problems other than the downshift issue if applicable as described in your letter. From your note, it seems as though there were additional problems that we did offer to diagnose to assist in keeping your vehicle running in top condition.
Happy buyer
Found the car I wanted at a great price!! The paper process a little time consuming as usual but otherwise very pleased with my Cadillac purchase. Thanks Chaparral Ford and Roland Trevino!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Care
We Started the process online and over the phone. By the time we got to the dealership our salesman, Mr Villanueva, made the process extremely easy. The service and attention we received was exceptional. They have continued to be as attentive after the purchase of our F150 truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We'll be sure to pass along your kind comments to the team here at Chaparral Ford. Please don't hesitate to reach out to us if you ever need anything else. Enjoy your new truck!
I would just like to say a special thanks to Richard...
I would just like to say a special thanks to Richard Burwell and Steven for making my truck buying experience a pleasure everyone was kind courteous and answered all my questions
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I wanted to give a big thanks to Richard Burwell at...
I wanted to give a big thanks to Richard Burwell at Chaparral Ford it was a tough process but with he’s help I got into the truck I wanted. So if you don’t have the greatest credit or money down give Richard a chance to help you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I wanted to thank Richard Burwell at Chaparral Ford. He...
I wanted to thank Richard Burwell at Chaparral Ford. He got me into a 2020 vehicle using all of the discounts he could find. Very nice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and quick
Always get great service. Nice waiting area. Every employee that sees us greets us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recently purchased a new Ford Escape from Chaparral Ford....
Recently purchased a new Ford Escape from Chaparral Ford. Had an excellent experience working with Richard from start to finish. He was extremely attentive, honest, and provided all the information we needed to feel at ease throughout the purchasing process. If you're looking for a Ford, we can't recommend Richard enough!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service department is trash ! Pretty much got accused if...
Service department is trash ! Pretty much got accused if being a lair and I will never go back nor recommend anyone to even look at that stealership
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very friendly sales, not pushy and very patient with...
Very friendly sales, not pushy and very patient with someone who is extremely picky (me) I bought a used vehicle here which did have some problems, some they were already going to fix but hadn't put the truck through the shop yet. They fixed all of the issues I found with the truck and even some extras that I wasnt too concerned about to mention to them. Exceptional service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car