Reviews
I was very satisfied with my service.
I was very satisfied with my service. Staff was very helpful and nice. They did a great job on my car repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Pam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames!
The customer service were great and I am happy with the
The customer service were great and I am happy with the work did on my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.
Terrible job getting the car ready.
Terrible job getting the car ready. Windshield horribly streaked. Never checked if key worked. License plate holder fubarred. Smelled like an ashtray. Generally, very bad.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Dan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
I have gotten SCREWED OVER by this dealership.
I have gotten SCREWED OVER by this dealership. I bought a car that most likely needs a new engine and had the issue at the time I purchased it but was told everything was “fine”. It’s been 9 months and they STILL haven’t fixed my car. They keep delaying it. They were allegedly trying to find a used engine to replace mine with but it’s been over a month and I haven’t heard back from them. This has been a nightmare experience and there isn’t any end in sight. I’m an easy going guy, but this experience has been so frustrating. Mel is a nice guy, but he hasn’t been overly helpful and certainly lacks any urgency to make sure the customer is taken care of. Overall, I would have a very difficult time recommending this dealership. I would love for that to change, but I’m finding it unlikely that they will take care of me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Friendly, helpful, timely for us.
Friendly, helpful, timely for us. We have always gotten good service. Thank you. I enjor my car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.
This is the best dealership I have ever been to Alex was
This is the best dealership I have ever been to Alex was amazingly helpful thx
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Connie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Upfront about costs punctual courteous clean nice waiting
Upfront about costs punctual courteous clean nice waiting area let’s costumer know if any problems in future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!
The facility is clean and all of the employees are
The facility is clean and all of the employees are friendly and helpful. When I call in for an appointment I have no problem getting a time that fits my schedule.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Mary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.
They have taken very good care of me n my vehicle, each
They have taken very good care of me n my vehicle, each and every time we’ve bougt from them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Becky, for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!
Excellent customer service.
Excellent customer service. Zerrick was one of the best! We will always recommend to our family and friends. It was my second car I bought from there and our sales person was helping us with our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!